stat team members helping a students with their device

Student Technology Assistance Team (STAT)

The knowledgeable Student Technology Assistance Team (STAT) is available during all open hours to assist students in building computer skills, answering questions, and gaining the technological skills needed to complete coursework or projects. Expert help is available with accessing Wi-Fi, email, Canvas, and troubleshooting mobile devices in the computer labs or at the mobile STAT stations placed around each campus.

The STAT members are expertly trained in the following topics:


  • Log in assistance and password resets
  • Navigating and using Canvas
  • Discussion posts to include embedding videos and pictures
  • Submitting assignments
  • Viewing modules and assignments

Student Email

  • Log in assistance and password resets
  • Email forwarding
  • Downloading email apps on devices
  • Managing rules, filters, and organization
  • Creating a signature

Office 365

  • Downloading 365 on personal devices
  • Troubleshooting Office 365 programs
  • Saving and accessing files to OneDrive

Personal Device Operation

  • Connecting and troubleshooting Wi-Fi
  • Clearing browser cookies, cache, or history
  • Student printing
  • Software applications such as Aleks, WAMAP, Cengage, etc.
  • Navigating the Pierce College website
  • Computer and browser troubleshooting
  • How to save files in various formats
  • Navigating and utilizing Two-Factor Authentication(2FA) apps and services


If there is something that our expertly trained STAT members do not have the answer to, they will always work on getting questions to the correct person, as STAT members are also trained to know the experts on campus for each type of problem. Seeing a STAT member first will often result in quicker response times and assurance that problems go to the correct department or person.

STAT Assistance Ticket

Pierce College Webform

Contact Information
Preferred method of contact
Issue Type

If you are experiencing a unique issue not listed, please send us an email at or give us a call at 253-964-6310 or 253-840-8437